QLVR Version 0.7.0

As noted in the comments in the previous article, jbryan1969 , suggested looking at http://www.voceclassaction.com for more information on the demise of the MVNO.  From an article on that blog, it’s clear they are indeed dead..
I switched over to AT&T yesterday and am surprisingly happy.  They successfully ported my number over in six hours.

Since switching, I’ve noticed the data speeds are better.  I received a decent package (unlimited data, 900 mins, 1500 SMS ~ $90/mo) to replace the one Voce offered (2000 min/unlimited data/SMS for $118.)

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I have been a Voce customer for about 6 months now. It was a dream come true for me - I could choose between AT&T’s or t-Mobile’s network. From experience, I generally stuck the phone on AT&T’s due to its far better reception around the NYC burbs (NJ side).

Well.. today, my SIM is not registering on my cell phone as of this afternoon.  I receive an ominous “SIM card registration failed”. OK.. so some hardware problem may have occurred. Simple enough, go and replace the SIM, right? Well, I am not having any luck reaching Voce. I have called their 866 number until my finger fell off from pressing the redial button. Oh.. and email? No answer from two separate emails. Once from their web page and the other to support@voce.com.

Next stop - visit one of their physical locations. I looked up the retail location listed on Voce’s page. How convenient, a location within 20 miles of me in Paramus, NJ. Before heading out, I thought I would give a quick call. Glad I did! Apparently, these stores do not sell or service Voce products anymore.

What?? So.. let me get this straight - I cannot call, email, nor visit a retailer to fix my phone. What am I supposed to do?

I called AT&T about getting a SIM. They’ll sell you one for $25 with a $10 credit. Of course I could sign a contract but that’s not as interesting to me.

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Update: I’m starting to wonder if Voce went out of business today.   After further investigation, the SIM registration error message could be related to failed authentication to the cell tower.   If AT&T and T-Mobile will not allow them to use their services then this would make sense.

Add the facts:

•  Voce will not answer the phone
•  Voce has STILL not replied to my emails
•  Voce has slashed their prices in half twice in the past two years

I wonder how this is the end of another MVNO…

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