QLVR Version 0.7.0

I received this in email this evening.   I’m not sure of the validity but as far as I know it sounds valid considering other details posted on the www.voceclassaction.com website:

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Dear Voce client,

We are former executives and employees of Voce Wireless who are deeply concerned about the current state of the company and the impact it has had to the customers.

Please note that we are only e-mailing you out of concern and that your e-mail addresses will not be used for any other purpose.

First things first, to port out of the “Voce Hybrid” network, you should provide the following information to your new provider, if you haven’t already done so:

Carrier name: Voce Wholesale

Bill address: <ADDRESS REMOVED>

Account number: <ACCOUNT NUMBER REMOVED>

PIN (if requested): Not applicable

Please note that the billing address is not the address where you receive your bill, but the address listed above.

We heard from the carrier that the ports are delayed due to volume, but numbers are indeed being released as we speak. Ports can generally take up to 24 hrs even in normal conditions, so please hang in there if they haven’t gone through for you yet.

The “Voce Classic” network (using the old SIMs that start with “8″) is still operational as we understand.

Regarding your billing issues: you should contact your credit card company immediately and request a charge back, as it is rumored that the new owners charged credit cards prospectively for service to be provided in February. The Voce bill cycle officially runs from the 9th ~ 8th of each month, so the charges you have incurred are invalid, considering that network service has been cut off and there does not appear to be an attempt to resurrect it.

Finally, a quick update on what has transpired: Voce was purchased in early January by SunCal Midwest, LLC, represented by Anthony Roselli, Brian Richards and Tom Malanca. The intent of the purchase was for SunCal Midwest to maintain and grow the core Voce business, using its connections with enterprise customers. As of the transaction, the company had working capital and tangible assets on hand, and a list of liabilities that were disclosed and agreed to. The new owners have thus far failed to meet their end of the deal, including paying employees and vendors. All prior executives of Voce have resigned or were shut out by the new owners after the sale. The new CEO/President of Voce is Brian Richards, and should you decide to contact him, his email address is: brian@voce.com

In the meantime, former employees and advisers to the company are reviewing whether or not the matter should be turned over to the appropriate authorities. If you would like further information regarding our efforts, please e-mail this address and we will reach out to you on an individual basis.

We are deeply disappointed and regretful for the inconveniences that you have incurred.

Sincerely,

Ex-Voce team

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As noted in the comments in the previous article, jbryan1969 , suggested looking at http://www.voceclassaction.com for more information on the demise of the MVNO.  From an article on that blog, it’s clear they are indeed dead..
I switched over to AT&T yesterday and am surprisingly happy.  They successfully ported my number over in six hours.

Since switching, I’ve noticed the data speeds are better.  I received a decent package (unlimited data, 900 mins, 1500 SMS ~ $90/mo) to replace the one Voce offered (2000 min/unlimited data/SMS for $118.)

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I have been a Voce customer for about 6 months now. It was a dream come true for me - I could choose between AT&T’s or t-Mobile’s network. From experience, I generally stuck the phone on AT&T’s due to its far better reception around the NYC burbs (NJ side).

Well.. today, my SIM is not registering on my cell phone as of this afternoon.  I receive an ominous “SIM card registration failed”. OK.. so some hardware problem may have occurred. Simple enough, go and replace the SIM, right? Well, I am not having any luck reaching Voce. I have called their 866 number until my finger fell off from pressing the redial button. Oh.. and email? No answer from two separate emails. Once from their web page and the other to support@voce.com.

Next stop - visit one of their physical locations. I looked up the retail location listed on Voce’s page. How convenient, a location within 20 miles of me in Paramus, NJ. Before heading out, I thought I would give a quick call. Glad I did! Apparently, these stores do not sell or service Voce products anymore.

What?? So.. let me get this straight - I cannot call, email, nor visit a retailer to fix my phone. What am I supposed to do?

I called AT&T about getting a SIM. They’ll sell you one for $25 with a $10 credit. Of course I could sign a contract but that’s not as interesting to me.

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Update: I’m starting to wonder if Voce went out of business today.   After further investigation, the SIM registration error message could be related to failed authentication to the cell tower.   If AT&T and T-Mobile will not allow them to use their services then this would make sense.

Add the facts:

•  Voce will not answer the phone
•  Voce has STILL not replied to my emails
•  Voce has slashed their prices in half twice in the past two years

I wonder how this is the end of another MVNO…

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